Presentation by: Mike Goulding & Ned Cooke
In New Zealand a mentored audit and outcome assessment of a Pacific service has been designed and implemented. It has been designed as a model to mentor the providers to meet the standards raised by the audit with a supportive and developmental approach rather than simply auditing past service provision. It is an opportunity to set up organisations to succeed with a culture of best practise developed rather than the feeling that there is a need to meet many administrative requirements for funding that are peripheral to service delivery. There is also an opportunity from the outset to demonstrate outcomes of the service and relate these from the start to audit compliance.
The model designed will be outlined, with the emphasis on how implementation can be specifically tailored for ethnic specific and newly emerging services, with the experience of working in partnership with clients being mirrored by the audit process.